If there is an issue with any order, please contact us within 3 business days of receiving your order.
|If there is an error that occurred during manufacturing, we will send out a replacement for the defective item(s) free of charge or refund the full amount of the decal. (Photo proof is required) Without photo proof, we will require you to send the package back at your expense. If we determine that the error was caused on our end, we will reimburse you for the authorized shipping expense. Any cost of shipping over the authorized amount will not be reimbursed. Please allow up to 14 business days for the payment to be reversed in your PayPal account or the credit card used when the transaction was placed.
You must contact us for a Return Merchandise Authorization number. Returns without a Return Merchandise Authorization number will not be accepted. You must notify us within 3 business days of order acceptance of any defects discovered in the ordered product. In order to receive replacement, we may request that you return the entire received product within 10 days (at your own expense) from the time when the ordered product delivery was taken. We reserve the right to not accept goods for return that have been altered in any way or have been used.
In the case of a decal missing a letter please send us a photo proof of the decal BEFORE applying and we will have a new letter or word replaced to fix the decal. We will send out a few to make sure you have it down no problem. If an order is to be reprinted due to an error on your part (i.e., approving proofs with spelling errors, etc), you will be charged for the reprint. A reduced or discounted price for the reprint may be offered. Review your digital proof carefully as we are not liable for errors in a final product due to misspelling, bleeds, grammar, punctuation, image orientation and size dimensions. We accept no responsibility for files that are low quality, low-resolution or not print-ready. We are not responsible for images printed as blurry, distorted or pixilated due to your supplied artwork. We are not liable for delays resulting from the proof approval process. We will not make any changes to your artwork after approval. No refunds are provided for any reason after a proof has been approved and the order sent to print / cut.
We are not responsible for any delays in shipping due to the shipping company’s error(s).
All orders are shipped according to the information supplied by the customer. If a package is not delivered due to an error made by the customer in submitting improper shipping information, we will reship the package, or request a delivery intercept (UPS only) with corrected address at the customer’s expense of $35. If a package has been delivered to an incorrect shipping address supplied by the customer we will not be responsible for providing a replacement.
If you feel that you have received a defective product, please don’t hesitate to contact us. We will be happy to resolve any issue that you have to the best of our abilities.